The calls at all hours.
Before: a shared calendar
Margaret runs Willow House, a counseling practice: eight rooms, forty therapists, one shared calendar and a phone that rings at nine at night. "Is Room 4 free Thursday?"
With me, the rooms are set out in hourly sessions. Her therapists see what's free and book it themselves, an hour or a whole morning in one go. Students like Amira are on their own, lower price list. Regulars like Tom are on a plan of four blocks a month, and I keep count. When Tom cancels a morning, it goes straight back on his plan.








